Arval is one of the world's leading players in fleet management and full-service leasing. With one of the leading Banks, BNP Paribas as stakeholders, more than 8,600 employees worldwide, and 75 employees in the local Swedish office in Danderyd, we are a fast-growing international company. Based on an entrepreneurial and solution-oriented approach, Arval works towards a clear mission; To provide our customers with the most comprehensive leasing service possible.
The role:
We have an opening in our fastest growing team in Arval Sweden, take the opportunity to join us as a Retail Sales Executive and be responsible for the management of the prospect journey. You should deliver the smoothest experience to the customer and also responsible of performing customer & partner call backs to understand how to increase their level of satisfaction.
- Provide advice based on customer needs
- Be the single point of contact of the dealer and the prospect during the acquisition phase
- Manage client relationship, Customer Expectations
- Resolve any queries coming from the prospect according to the SLAs defined in the entity and agreed with the partners.
- Collect and store all documentation & needed data for both KYC and credit application before handling to onboarding team
- Be solutions oriented, while respecting the rules defined in the entity
- Performs customer & partner call backs: 100% of clients’ detractors and dissatisfied partners & 100% of very unsatisfied clients & partners with complaints
Who are you?
You want to make the most of yourself and with that, you contribute to the organization’s success. You distinguish yourself by out of the box thinking and going the extra mile, for colleagues, customers, and other stakeholders. You have a mindset to challenge and are curious with the intention to improve. Besides that, you adapt quickly to a dynamic and fast changing environment. Concisely: together with your colleagues, you make sure that the organization keeps developing and growing to be ready for the future.
- High School Graduation
- Good MS Office skills
- Excellent verbal communication and excellent writing skills
- Well-structured
- Flexible and Agile
- Fluent in Swedish and operational in English
- SalesForce skills (not a requirement but a preference)
- Operational leasing product knowledge (not a requirement but a preference)
- Affinity with cars (not a requirement but a preference)
We offer you an important role and the opportunity to work in a strong international company with high energy and forward thinking.
Specifics:
- Full Time Employment – Temporary contract until end of December.
- Appointment – Immediately or by agreement.
Contact and application
We look forward to receiving your application in English as soon as possible. If you have any questions, please contact Ulrika Klaar – Head of Retail Ulrika.Klaar@arval.se or HR Karin Murray Karin.murray@arval.se